Chatbot – disclaimer

1. Accuracy

This chatbot is an automated system using the OpenAI API. Although we strive to provide correct information, we cannot guarantee the accuracy and completeness of the information provided by the chatbot. If in doubt, we always recommend that you consult the LGA IT website or contact one of our offices.

2. Data Collection

LGA IT offers 24/7 assistance around specific topics in the form of a public chatbot. This chatbot only answers questions about LGA IT, frequently asked questions, helps with job or talent searches and records personal data. The user is given the option to provide personal data in the query to be helped further in their job or talent search. A summary of the conversation is then forwarded to our employees. If the user does not receive a satisfactory answer from the chatbot, the user can choose to provide an e-mail address with which, if desired, the entire conversation with the chatbot can be sent to LGA IT so that an employee of LGA IT can contact you for further follow-up. With this request for contact, the user’s e-mail address is also registered. That e-mail address and the conducted conversation (questions asked and answers given by the chatbot) are then registered and forwarded to it@lga.jobs. Our employees can consult these data. 

Conversations are kept at all times and only used to improve the chatbot. When we have received personal data, it will be stored in our database for future opportunities.

Inteso Group BV, the company behind this chatbot solution, acts as a processor of personal data solely on behalf of and in accordance with the instructions of the controller.

If you do not wish this, please know that all answers provided by the chatbot are compiled from information publicly available on LGA IT. Thus, you may choose not to use the chatbot and go find the answers to your questions on our website yourself.

3. Liability

LGA IT is not liable for decisions made based solely on chatbot responses.

4. Reporting errors

If you believe that the chatbot gives an incorrect or incomplete answer, we ask that you report it so that we can better train the chatbot. Feedback can be given via the thumbs up in the chatbot. Reports can be sent to the email address backoffice@lgahrgroup.com.

By using this chatbot, you agree to the above terms and conditions.